Returns & Refunds
Thank you for shopping with Yoonava!
How can I return my order?
You may return your order within 14 days of receiving your order.
To request a return, please contact us at:
Please include your order number in your message.
Return Conditions
Products must be returned unused and in their original packaging.
Products must be unopened and in resalable condition.
Promotional sets must be returned complete.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refunds
Refunds will be issued using the original payment method after the returned items have been received and inspected.
Non-Returnable Items
For reasons of health protection and hygiene, we cannot accept returns of:
- Opened skincare products
- Opened cosmetic products
- Products with broken or removed seals
Questions?
If you have any questions regarding returns, please contact us at: