FAQ
Everything you need to know is outlined below. If your question remains unanswered, please contact us — we’ll be glad to assist you.
General Information
Where can I shop Yoonava?
You can shop directly through our website.
How can I contact customer service?
For order-related questions, email us at info@yoonava.com. We’ll get back to you as soon as possible.
Orders & Payments
What payment methods do you accept?
PayPal, Klarna, Credit Card, Apple Pay, Google Pal.
Can I change or cancel my order?
possible within X hours before dispatch; contact support ASAP.
EU Shipping
Do you offer free shipping?
We offer free shipping on orders over €70.
How long does EU delivery take?
typical EU delivery times + carriers.
International Shipping
Do you ship internationally?
Replace with countries/regions you ship to (or say you currently ship within EU only).
Will I have to pay customs & duties?
Replace with your customs/duties policy (DDU/DDP, who pays, etc.).
Products & Ingredients
Are your products cruelty-free / vegan?
Replace with your statement + any certifications.
How do I choose the right products for my skin?
Replace with guidance + link to Contact or consultation.
Returns & Refunds
What is your return policy?
Consumers have a 14-day right of withdrawal (Widerrufsrecht). You can withdraw from your purchase within 14 days without giving any reason.
How do I start a return?
Email info@yoonava.com with your order number, and we’ll guide you through the next steps.